Quality
Quality is one of our core values and a cornerstone of our business. Many choose NewTracks because we have better prices, but customers often report that our products have a higher finish and better quality than they experience from other suppliers. To ensure that our products always live up to expectations, we have a close and ongoing dialogue with our customers and suppliers. This involves understanding the customer's specifications and needs, while continuously adapting and improving our processes.
Quality control
We have a dedicated quality team in China that inspects and tests every production batch before the products are shipped to Norway. This ensures that all products are of high standard and ready for use. Our quality controls include:
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Control measurement of dimensions and tolerances to ensure that the product complies with specifications.
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Hardness measurement of materials such as wheels and metals to guarantee wear resistance and durability.
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Testing of surface treatments, such as anodizing, to verify the correct thickness and protection.
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Documentation through detailed quality reports sent to the customer.
Quality Made in China
The term "Made in China" has long been associated with low-cost production, but the reality is that Chinese factories today can deliver products of higher quality than many other places in the world. With advanced manufacturing technology, high precision and long experience in manufacturing, China is a world leader in many product categories.
Better finish and higher quality
At NewTracks, we have developed the term "Quality Made in China" – a conscious focus on delivering high-quality products from China that exceed expectations. Feedback from customers shows that our products often have a better finish and higher quality than they experience from other suppliers. We achieve this through close monitoring of production, strict quality requirements and our dedicated team at the factory.
Good control
For us, quality is not just about the end product, but about the entire process – from material selection and production methods to testing, documentation and delivery. We believe that good quality starts with good control, and our goal is to show that Chinese production can be synonymous with world-class quality.
Social responsibility
For us at NewTracks, social responsibility is about putting the people behind our products in focus. We work to ensure safe and fair working conditions, respect and dignity throughout the value chain – from the extraction of raw materials to the factory floor in China and our office in Norway. Here are a few examples of what we demand and consider from our suppliers to ensure good working conditions:
Health, environment and safety
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Clearly marked emergency exits and evacuation procedures.
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Availability of protective equipment and its use
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Handling of special waste
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That any environmental releases are identified, monitored and adequately controlled
Ethics and equal treatment
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That everyone has an employment contract
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Procedures for handling complaints about harassment or discrimination.
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Equal treatment of everyone regardless of gender, ethnicity, age, religion, sexual orientation and nationality.
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Possibility to form unions
Working hours and wages
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That there is no forced or child labor
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That wages exceed the minimum wage
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Overtime in line with applicable regulations
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That overtime work is compensated in a fair and correct manner.
Diversity and inclusion
We believe that the best teams are built through diversity. That’s why we actively work to include people with different skills, backgrounds and experiences.
At NewTracks, we have a 50/50 gender balance, with employees from both China and Norway, of different ages and with varied experience.
For us, equality is about equal rights, responsibilities and opportunities for everyone. We have zero tolerance for discrimination and work for an inclusive and safe working environment where everyone is treated with respect.
By ensuring equal opportunities, we build a stronger foundation for innovation and value creation.
Environmental responsibility
We take environmental challenges seriously and work to reduce our climate footprint. With production in China and transport to Norway, we recognize that transport and energy use account for a large part of our greenhouse gas emissions. Furthermore, we focus on the use of sustainable and recycled materials and environmentally friendly packaging.
Helse og sikkerhet
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Tydelig markerte nødutganger og rutiner for evakuering.
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Tilgjengelighet rundt verneutstyr og bruk av dette
Etikk og likebehandling
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Rutiner for å håndtere klager om trakassering eller diskriminering.
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Lik behandling av alle uavhengig av kjønn, etnisitet, alder, religion, legning og nasjonalitet.
Arbeidstid og lønn
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Overtid i tråd med gjeldende regelverk
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At overtidsarbeid blir kompensert på en rettferdig og korrekt måte.
Code of Conduct
At NewTracks, we are committed to conducting business with integrity, transparency, and respect for human rights, labor standards, and the environment. Our Code of Conduct is based on internationally recognized principles and sets forth our expectations for suppliers, partners, and subcontractors.
What Our Code of Conduct Covers
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Business Ethics – Fair competition, anti-corruption, confidentiality, and data privacy.
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Human Rights & Labor Standards – No forced or child labor, fair wages, non-discrimination, and responsible sourcing of minerals.
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Environmental Responsibility – Sustainable resource use, pollution prevention, and responsible waste management.
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Health & Safety – Safe workplaces, proper protective equipment, emergency preparedness, and hygienic facilities.
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Compliance & Monitoring – Regular assessments, audits, and reporting mechanisms.
By adhering to these guidelines, we and our partners ensure responsible business practices throughout the value chain.